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Returns Policy

Returns Policy main image Returns Policy image

Refunds or Exchanges are offered by conscious.kin under the following conditions:

  • The refund must occur within 30days for purchase.
  • The product must be in unopened, undamaged and resalable condition
  • The product is faulty

Store Credit is offered by consious.kin under the following conditions:

  • The return happens between 60-­‐90 days of purchase.
  • The product has been opened and only lightly sampled. 

 

RETURNS FAQ

What can I use as proof of purchase?

You may use any of the following as original proof of purchase:

  • Original register receipt or e-­‐receipt tax invoice
  • Online customer account order history
  • Gift receipt

What if my item was damages, incorrect or faulty?

In the unlikely event that you receive an item that is damaged, incorrect or faulty, our staff will organise a return or exchange. 

What do you mean by "Lightly Sampled"?

"Lightly sampled" means an item may have some signs of minor wear or use, but must not be damaged unless the item was received by you in this condition.

I've received an item as a gift but it's not quite what I'm after. Can I return it?

A gifted item can be returned for an exchange or gift card provided you have a gift receipt as your proof of purchase and within 90 days if the product is unused or only lightly sampled. Unfortunately refunds are not available for gift returns.

What is the return tender?

All returns will be processed onto the original payment tender, unless your item was returned between 30 and 90 days, or if the item has been lightly sampled. In these cases you will be issued with store credit in our system (for use online or in store). If you would like to return an item that was purchased using a Conscious.Kin gift voucher your refund will be credited in the form an account credit to your name in our systems to use in-­‐store or online.

How long will my return take?

For returns via mail, items typically take 2 to 7 business days to reach our warehouse. Once your return has been received at our warehouse, it will be processed within 1 to 3 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account or you can track your exchanged items via Sendle tracking.

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